Complaints
Draft of 16 October 2026
How to make a complaint about Nomapay, how long we take to answer, and where to go next.
How to complain
- Email support@nomapay.co with "Complaint" in the subject.
- Tell us what happened, when, and what you would like us to do. Include the date and amount of any payment, and the phone number on your account.
- Never include your sign-in code, PIN or a full ID number. We will never ask for them.
How long we take
- We acknowledge your complaint within [2 business days].
- We send you a final answer within [15 business days]. If we need longer, we tell you why and when to expect it, which will be no later than [35 business days].
- Our answer explains what we found, what we will do, and what you can do if you are not happy with it.
Cash-outs, bills and buying dollars
If your complaint is about a cash-out, a bill or buying dollars, we handle it with our licensed payment partner for you. You do not need to contact the partner yourself.
If you are not happy with our answer
You can take your complaint further. [Counsel: the right ombudsman, consumer protection body or regulator in each country, with contact details]
For complaints about personal data, you can contact the data protection authority where you live. See the privacy policy.
The disclosure. Nomapay is a financial technology company, not a bank. Digital dollars (USDC, USDT) are issued by Circle and Tether. Cash-outs, bill payments and dollar purchases are processed by our licensed payment partners. Availability varies by country.
Questions about this page? Write to support@nomapay.co. To complain, see complaints.