“One chance” rides
A bus or taxi where the “passengers” force you to send money from your phone while they drive.
Safety PIN
If you’re ever forced to pay, we protect you.
Most apps protect your money from thieves. The safety PIN also protects you, the person. Set it up once. If someone ever forces you to open Nomapay, use it instead of your usual PIN.
Nomapay safety team alertedWith her rough area, because she chose to share it
She got through it safely, and lost only what she’d chosen.
- She uses her safety PIN
- Bisi is told, quietly
- Our safety team is alerted
- She gets through it safely
Why it exists
When the thief has you, not just your phone.
Face ID, fingerprints and PINs stop a thief who has your phone. They can’t help when someone forces you to unlock it yourself. “Don’t share your PIN” is useless with a knife at your side.
Robberies at home
“Open your app and send it now.” Refusing can be dangerous.
Extortion on the road
“Transfer this amount to this number” at a fake checkpoint.
Someone close to you
A partner or relative who forces you to hand over your money.
What it does for you
One PIN only you know. It changes how this ends.
Someone you trust is told, quietly
Your chosen contact gets a discreet message that you may need help, with your rough area if you chose to share it.
Our safety team is alerted
People at Nomapay know straight away, and can help you afterwards.
You lose less
You choose in advance the most you’d be willing to lose to stay safe. Not everything you have.
Nothing gives you away
No one around you can tell you used it. It’s designed so you don’t have to argue or explain.
Afterwards, you’re in control
Once you’re safe, tell your contact you’re okay, ask our safety team to call you, and keep a record for a police report.
Tola’s evening, and how it ended.
Tola boarded what looked like an ordinary car in Lagos. Two men took her phone and told her to send everything. She used her safety PIN. Her sister Bisi got a quiet message, and our safety team was alerted. They let her go. She lost the small amount she’d chosen in advance, not everything she had, and she wasn’t hurt.
At home, she told Bisi she was safe and asked our safety team to call her, with a record ready for the police.
Set it up once
Three choices, made while you’re safe.
In the app, go to Me → Security → Safety PIN. It takes a couple of minutes, and you can change it any time.
- 1Choose your safety PINA second PIN, at least two digits different from your usual one, so a slip of the finger can’t set it off.
- 2Choose what you could loseThe most you’d be willing to lose to stay safe. In your local currency: for example ₦20,000, KSh 1,500 or GH₵150.
- 3Choose someone you trustA sister, a friend, a parent. Decide whether to share your rough area with them.
What it can’t do, honestly.
So you know exactly what to expect.
- It can’t stop everything being taken. What you chose to lose can still go. That’s the price of staying safe, and you set it.
- It isn’t a rescue service. It helps the people who can help you, but it can’t send anyone. In an emergency, call 112.
- It only works if you set it up first. And remember it. We’ll remind you during setup.
- Your safety comes first. If using it feels risky in the moment, do whatever keeps you safe.
Questions, answered.
When should I use the safety PIN?
Only when someone is forcing you to open Nomapay or send money. Use it instead of your usual PIN.
What if I type it by accident?
It has to be at least two digits different from your usual PIN, so a slip of the finger won’t set it off.
Who is told when I use it?
The trusted contact you chose, and Nomapay’s safety team. Your rough area is included only if you chose to share it.
Will Nomapay send the police?
No. It isn’t a rescue service. It quietly tells people who can help you. In an emergency, call 112.
Can I change my safety PIN, contact or amount?
Yes, any time in the app, when you’re safe.
What if I’m in danger right now?
Call 112. Don’t put yourself at risk to protect your money. Once you are safe, contact us straight away.
Set it up today. Hope you never need it.
It’s part of every Nomapay account, and it takes a couple of minutes.