Troubleshooting

What each status means

Every payment in Nomapay tells you what is happening, why, and when it should finish. Here is what each status means.

1 min read

In Nomapay, nothing just says "processing". Every activity item shows:

  • what is happening, for example "Paying your bank";
  • why, for example "Waiting for the bank to confirm";
  • when it should finish, for example "Expected by 3:40 pm".

The statuses

Status What it means
Sent Accepted, and on its way
Confirmed / Received / Paid Done
Queued A large transfer waiting its safety period. You can cancel it
Waiting A small amount on another network, below the minimum. You can tap Move now
Refunded Something failed and the money came back. It shows where it went
Coming soon Not yet available in your country

Notifications

You get a notification (a text on a basic phone) for:

  • money received;
  • a payment sent or confirmed;
  • a cash-out paid;
  • a bill delivered or refunded;
  • anything queued or cancelled;
  • a new sign-in;
  • each recovery step.

Still stuck? Contact us and a person will reply. We will never ask for your code or PIN.

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