Cash out and bills

Why new bank accounts wait 12 hours

A new bank or mobile-money account can receive cash-outs 12 hours after you add it. Here is why, and when it becomes usable.

1 min read

When you add a new bank or mobile-money account, it can receive cash-outs after 12 hours. The app shows the exact time it becomes usable.

Why

It is a safety rule. If someone ever got into your phone, they could not send your money to their own account straight away. You would have time to notice, and to act.

Good to know

  • The account must be in your own verified name.
  • Accounts you have already used are not affected.
  • After you sign in on a new phone, adding an account waits until the 24-hour safety window ends, and then the 12 hours begin.
  • Need to cash out sooner? Use an account you added before.

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