Scams, and how to spot them

Only you can move your money, so scammers try to get you to move it, or to hand over what they need.

Nomapay will never

• ask for your sign-in code or PIN, by phone, text, email or chat;
• ask you to approve a payment to "verify", "unlock" or "upgrade" your account;
• charge you to recover money or an account.

Our texts

The text that tells someone money is waiting for them never contains a link. If a "money is waiting" message asks you to click a link, it isn't from us.

Before you send

• Check the name the app shows for the number.
• Read the review screen. It shows exactly who gets what, and every fee.
• Be wary of urgency. "Pay now or lose it" is a classic trick.
• Large transfers wait before they go, so you can cancel one if you were tricked.

Common tricks

• Someone "sent money by mistake" and asks you to send it back. Check your activity first: the money must actually be there.
• A "support agent" contacts you first, especially on social media.
• Someone offers to "recover" a lost deposit for a fee.

If something feels wrong, stop and contact us.